Privacy Policy

A legal disclaimer

West Metro Pet Care makes every effort to protect your personal data; however, we cannot guarantee absolute security due to the nature of internet-based communications. By using our website and services, you acknowledge and accept that any information shared is at your own risk. We are not liable for any unauthorized access, data breaches, or security incidents beyond our reasonable control.

Additionally, while we strive for accuracy, West Metro Pet Care makes no representations or warranties regarding the completeness, reliability, or accuracy of the information provided on our website. We reserve the right to modify or update our services, policies, and website content at any time without prior notice.

Privacy Policy - the basics

Introduction

At West Metro Pet Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services. By accessing our site or using our pet care services, you agree to the terms outlined in this policy.

What Information Do We Collect?

We collect two types of information:

Personal Information You Provide – Details submitted via service request forms, pet sitter applications, or direct communication with us.
Website Usage Data – Information gathered through website analytics, including pages visited, session duration, and referral sources.

Personal Information You Provide

Service Requests

When you request pet care services, we collect details such as your name, contact information, pet details, and service preferences. This helps us provide personalized care tailored to your pet’s needs.

Pet Sitter Applications

Applicants seeking to work with West Metro Pet Care provide information about their qualifications, experience, and availability. This information is used solely for hiring and operational purposes.

Email Communications

If you contact us via email, we may retain correspondence, including your email address and message content, to improve our customer service and respond to inquiries.

Website Usage Data

Like many websites, we use analytics tools to collect data on site usage, including page visits, time spent on pages, and referring websites. This helps us improve our website and user experience.

How Do We Use Your Information?

We use the information collected to:
✅ Provide and improve pet care services tailored to your needs.
✅ Enhance customer experience by responding to inquiries and feedback.
✅ Communicate promotions, service updates, and special offers (you may opt out at any time).
✅ Analyze website traffic and improve site functionality.

Sharing Your Information

We do not sell or rent your personal information. However, we may share data in the following cases:

With trusted third-party service providers (e.g., payment processors) to facilitate transactions.
In compliance with legal obligations, such as responding to subpoenas or protecting our business and customers.

How Do We Protect Your Information?

We take appropriate security measures to protect your data, including:
✔ Secure website encryption for form submissions.
✔ Limited access to personal information within our company.
✔ Payments processed securely via third-party services.

Your Privacy Choices

You have the right to:
🔹 Request access to the personal information we hold about you.
🔹 Opt out of marketing emails or updates.
🔹 Request the deletion of your data where applicable.

Third-Party Links

Our website may contain links to external sites. West Metro Pet Care is not responsible for the privacy practices of third-party websites. Please review their policies before submitting personal information.

Updates to Our Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website, and continued use of our services indicates your acceptance of the revised terms.

Contact Us

For questions regarding this Privacy Policy, please contact us at:
📍 West Metro Pet Care – Serving the western suburbs of Minneapolis, MN
📧 [Your Email Address]
📞 [Your Contact Number]